Privacy Policy

We collect information you provide to us directly:

• Account information: your first and last name, email address, IBO number, sponsor IBO number, and password (stored as a one-way hash).
• Profile information: pin level, role within URA, and other optional details you add.
• Content you create: contacts in your personal CRM, vision and goal entries, budget information, habit tracking data, and other content you save in the Service.
• Communications:messages you send through URA's messaging features, support requests, and feedback.

We also collect information automatically:

• Usage data: features you access, time spent, and interaction events used to improve the Service.
• Device and session data: IP address, browser or device type, operating system, and session tokens used to keep you logged in.
• Error records: when a request fails on our servers, we record which part of the Service failed, the type of error, and when it happened. These records do not include your name or anything you entered.
• App version: the app tells us which version and update it is running, so we can see when an update has reached you.
• Problem reports:when you report a problem, the report includes what you write plus technical details: the app version, your device's operating system and version, and your device's name in the app, or your browser type on the website.

We do not use an outside crash reporting or analytics service.

• To create and maintain your account.
• To process sponsor approvals and establish your line of sponsorship (LOS) within URA.
• To provide, operate, and improve the Service.
• To communicate with you about your account, security alerts, and product updates.
• To enforce our Terms of Service and prevent abuse.
• To comply with legal obligations.

We share information only as needed to provide the Service:

• With your sponsor and upline: when you request access, your name, email, and IBO number are shown to your named sponsor and their upline for approval. Your upline can also see whether you have signed in to URA and roughly how recently you used it (this week, this month, or longer ago), never what you did. You can also choose to share your budget, game plan, vision, or 90-day plan progress with your upline. Each one stays private until you turn it on, and you can turn it off again at any time. Your contact list is never shared: only you and your co-owner spouse can see it.
• With service providers that process data on our behalf under contractual confidentiality obligations. These are: Vercel (hosting), Neon (database), Cloudflare R2 (photo, audio, and video storage), Ably (real-time message delivery), Expo (push notifications, delivered through Apple Push Notification service and Firebase Cloud Messaging), Stripe (payment processing), Resend (email delivery), Anthropic (the in-app assistant and message drafting), and AssemblyAI (transcribing the audio and video library).
• With AI providers, for two features.When you ask the in-app assistant a question, we send Anthropic your question, the conversation so far, and the URA library passages used to answer it. When your question is about events, the assistant can also look up the URA events on your calendar, including whether you have RSVP'd. If you turn on the Profile setting that lets the assistant see your contacts, we also send your first name and last initial, your pin level, and details from your own contact list: first names and last initials, pipeline stage, tags, follow-up dates, and short notes. We never send your contacts' phone numbers or email addresses to the assistant. When you ask the app to draft an outreach message to someone on your contact list, we send your first name, that person's first name, their stage in your pipeline and how long they have been at it, any tags you added, any event you name, and up to 400 characters of the notes you wrote about them. We do not send their phone number or email address. Neither provider trains models on this data, and you can use every other part of URA without using either feature.
• In push notifications:when you receive a message notification, the sender's name and the first 140 characters of the message are sent through Apple's or Google's push infrastructure so your device can display a preview. You can turn notifications off at any time in your device settings or in the app.
• When required by law: in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We do not sell your personal information and do not share it with advertisers.

We retain your account data for as long as your account is active. You can delete your account at any time from your profile in the app or on the web.

When you delete your account, we immediately remove your name, email address, password, and pin level, sign you out of every device, and cancel any active subscription. Your account can no longer be used to sign in.

We also permanently delete everything that is private to you and read by nobody else: your contact list (including the names, phone numbers, emails, and notes of everyone in it), your vision, goals, gameplan, budget, and accounting entries, your activity and habit history, your structure planning, your saved media, playlists and progress, and your private conversations with the URA assistant. This is permanent and is not recoverable.

Content you created inside a shared space stays where it is, attributed to “Deleted Member.” This includes messages in conversations with other members, posts, and comments, so that the people you were talking with keep the history they were part of. Your position in the line of sponsorship is also retained, because removing it would break the structure for everyone sponsored beneath you.

Full details of what is removed and what is retained are on our account deletion page.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Receive a copy of your data in a portable format.

To exercise any of these rights, contact us at the address below.